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Have You Ever Been Dropped By a Company?

Posted By PK    Last updated June 11th, 2012 22 Comments

As a genre, Personal Finance sites spend lots of time discussing and reviewing the best companies to enter into contracts with, and the best companies to do business with.  There is also no shortage of reviews on companies which don’t live up to those same standards.  One thing we don’t tend to touch?  Companies which don’t want to do business with us.

My Story

3 years after this web site and I can finally share my tale.  I’ve been a customer of Progressive Insurance since 2008 when an unfortunate incident with a red light drove up my car insurance premium at my old company.  A happy customer I was – I had a few incidents with people breaking into my soft top convertible, and Progressive was always quick and businesslike with claims.  I had a very good experience with Progressive on the automotive side.

You may recall that we bought our current home last year.  I didn’t bother to shop around for home insurance – I used the discount provided by doubling up on Progressive policies and went with Progressive Home American Staffordshire Terrier with giant tennis ballAdvantage on that front – underwritten by a partner firm, Homesite.  No qualms with that process – they stacked discounts for us being loyal customers, some of our home features (and the neighborhood) and other nice touches.

So, what blew up this seemingly dreamy relationship?  Look to your right and you’ll see – that’s our dog, Camo(“uflage”), the American Staffordshire Terrier.

So, you’ve probably heard that a “Pit Bull” is a type of dog.  Descendant from English Bulldogs and Terriers, Pit Bulls include the American Staffordshire Terrier, the Staffordshire Bull Terrier, the American Bulldog, the Boxer, and yes, the American Pit Bull Terrier (the dog most commonly coming to mind upon thinking of ‘pit bulls’).  They are also ‘cousins’ with other breeds known as bully breeds – Boston Terriers, Bullmastiffs, and Bull Terriers (the Target Dog) among others.

Anyway, apparently many home insurance companies have a discrimination clause against members of the Bully family, and also a number of other dogs – a list which probably includes even the German Shepard.  Long story short: when Progressive found out I had one of these supposedly dangerous animals in my house?  I was suddenly un-insurable, from their perspective.  Mind you – this is for dogs without any history of aggression, and even mixed.  (Look at Camo – he’s definitely got some hound in his ears).

Long story short, I’m now with Farmers, and now you know why I switched (and yes, thanks for asking: it is cheaper, overall, and the transition was great).

Ever Been Dropped By a Company?

I’m not one to dictate to a company what it’s policy should be, but let’s be serious – the majority of any of these breeds are gentle unless provoked, assuming they have the right owners.  A bad dog is often the symptom of either trauma or a bad master – assuming a dog is bad because of its breed?  Silliness.  Regardless, I’ve now switched.

So – tell me, have you ever been dropped by a company… especially for something (in your opinion!) arbitrary?  I want to hear about it… sound off in the comments!


If you enjoyed this post, let others know!


Filed Under: Personal Finance Tagged With: camo, home insurance, insurance, pit bull, progressive

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  • freeby50

    Insurance companies stereotype based on statistics.  

    This is really no different than insurance companies charging teenagers much higher rates for auto insurance, charging a smoker higher rate for fire insurance, higher homeowner rates for someone with a swimming pool, higher rates based on credit score, higher rates based on gender… etc.   The list goes on and on.

    • http://www.dqydj.net/ PK

      Yeah, I don’t begrudge them that – I figured my rates would increase but getting dropped caught me totally off guard. And you’re right, of course. Higher rates for a house with no sprinkler system, higher rates for a trampoline… the list goes on and on!

  • Funancials

    That’s incredible. How did they find out about your pooch?

    • http://www.dqydj.net/ PK

      An elite team of spies.

      No, I let it spill during normal renewal discussions. I had heard about a roof claim being denied (not by Progressive, by another company) because there was a dog the insurance company didn’t know about in the home. I don’t want to become one of those stories, heh.

  • http://www.myjourneytomillions.com Evan@MyJourneytoMillions

    I don’t agree with their classification but how could they possibly look at it as a dog by dog case?  I guess they could have provided an exception to the policy like they do in disability insurance.  They must have had to pay claims on Pit Bulls and decided the risk is just not worth it.

    I have been dropped by Credit Cards for not using them.  Kind of annoyed me since it effects my credit score

    • http://www.dqydj.net/ PK

      Believe it or not, it is a dog by dog case. When I switched they asked if the dog had any history of aggression or had ever bitten anyone (he hadn’t). They have a policy where an aggressive dog has to go to obedience classes, removed from the house, or they can’t insure it. They also note the weight – it’s easier to insure a Chihuahua even though they are actually pretty aggressive, haha.

  • freeby50

    I do agree that getting *dropped* from them does suck.   They could instead just raise your rates a lot to compensate.   I don’t see why they would chose to not insure you entirely.   I generally don’t like how insurnace companies can sometimes simply choose to drop people.   I mean they’re a business and I understand they get to run the business how they want but dropping coverage on people can have some pretty major consequences to the insured.

  • http://squirrelers.com/ Squirrelers

    I’m guessing that companies do their risk assessments and profitablity analyses, and make decisions accordingly.  In the end, as they say, “business is business”!  Don’t take it personally, as you could just as easily fire them.  As it turns out, it seems like you got a pretty good deal from your current insurer, so perhaps it’s a win-win?

    As for whether or not I’ve been dropped by a company - no. Though back when I was right out of college, and ordering pizza to be delievered, I did have one place tell me that I gave them an address that was fake and that I wasn’t to call them again. They dropped me as a customer! Actually, they were 100% wrong as my address did really exist and wasn’t far from their place of business. Maybe the driver was stupid?

    At the risk of sounding hypocritical based on my advice in the first paragraph above, I was actually irritated with them. Very.  However, it was probably more for there stupidity than anything else.  I don’t care any more though :) Oh well, such is life, right?

    • http://www.dqydj.net/ PK

      Yeah, I can only imagine what the ‘owns a pit bull’ crowd looks like. No taking it personally here, but hey – it would have been nice to know that my not-quite-purebred dog would get me dropped, haha. Hopefully someone will see this article someday and be able to use it to their advantage?

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  • brian

    I was dropped because I used my insurance for its purpose, Erie bailed when the going got rough:(

    • http://www.dqydj.net/ PK

      I haven’t got to that point – in fact, Progressive was incredible with my car a soft top parked in some shady areas. The weird thing was when I moved my insurance didn’t drop much (they said there are more accidents where I live now). Oh well, Farmers for me now!

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  • http://www.facebook.com/chris.nix.370 Chris Nix

    farmers will not insure pits starting March 1st 2013

    • http://www.dqydj.net/ PK

      I saw that – how unfortunate. That’s going to be 2 drops in less than 2 years.

  • http://www.facebook.com/WhiteChocolateJesus Angela Walters

    Progressive dropped me about 10 days ago when I called to update my policy. Cancellation Immediate! Spent day finding homeowner’s policy. Ended up with Geico, who cover everything. However, personal liability doesn’t cover my dogs (the pit and even my lab mix). They would also not offer me and umbrella policy because of the dogs. Am searching for another option. Took the cheap Geico option so wouldn’t have homeowner’s insurance lag while looking.
    Now I let all my dog loving friend’s, who don’t need HO ins., know they should switch their car insurance if possible. F.O. Progressive! They have 7 breeds on their no cover list.

    • http://www.dqydj.net/ PK

      The Farmer’s stuff appears to be real in CA, but for whatever reason it isn’t affecting our next year.

      What state are you in? Did you try State Farm? From what I’ve heard they still cover our friends, but I haven’t used them myself. Worst case, you could have an exception in your policy and get individual insurance on just the dog – but I’d go to an agent for that (don’t know where to shop for it otherwise).

  • http://www.facebook.com/WhiteChocolateJesus Angela Walters

    Oh yeah, been a Progressive customer for 7 years: car and home. As more underwriter’s take a breed ban on policies, it works as effectively as any breed ban legislation. This is especially true for renters, who are at the whim of owners on dog policy. If affordable insurance for certain breeds costs a fortune, pittie owners are gonna be shit out of luck trying to find rental housing.

    • http://www.dqydj.net/ PK

      Me too – not 7 years, but quite a long time. Funny thing is they were awesome whenever I had a claim. The “non-insurable breed” stuff came out of left field for me.

      A number of places in CA (the bigger firms) won’t allow Pits and their cousins (Americna Bulldogs, AmStaffs, Boxers and the like) in some of the rentals. I hear way too many references to ‘lockjaw’… which, obviously, isn’t a real thing (even if ‘gameness’ is).

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